Refund rules

Effective November 10, 2026

These rules apply to paid Sign2TV plans: Basic ($40 for 3 months, $69 for 6 months or $89 for 12 months) and Pro ($111 for 12 months). Prices include VAT or sales tax wherever we're required to collect it. The free version and Sign2TV Lessons are $0, so no refund applies to them.

1. The 14-day promise

• Whatever the reason, request a refund within 14 days of the purchase date and you receive the entire amount back.
• No justification required. One short email does it, or you can use the form in section 5.
• We issue the refund to your original card within 5 business days of your message, and in any case no later than 14 days. Banks can need an extra 5 to 10 days before it shows.
• Once refunded, the paid plan stops and your key returns to the free version.

2. Your legal right of withdrawal

If you're a consumer in the European Union, the law (articles L221-18 and following of the French Consumer Code) gives you 14 days from the purchase to withdraw from the contract without giving a reason. Our 14-day promise above covers this right in full: we don't ask you to give it up when your plan starts immediately, and we refund the whole price, not just the unused part. Consumers elsewhere get the same 14 days.

3. Pay once, no auto-renewal

• A plan is one payment covering a set period of 3, 6 or 12 months, counted from the purchase date.
• Because it isn't a subscription, there's nothing to cancel and nothing renews by itself.
• When the period is over you simply return to the free version. Want more time? Place a new order whenever you like.

4. Cases we always refund

• Billing errors: a double charge or a wrong amount.
• Unauthorised payments: your card was used without your consent (please alert your bank as well).
• A plan that doesn't work as described: if we can't fix it within a reasonable time, you're entitled to a price reduction or refund under the legal guarantee of conformity for digital services (see our Terms of use, section 4).
• Service closure: if Sign2TV ever stops operating, we return the unused portion of your plan.
• Stronger local rights: these rules never reduce protections that consumer law in your country gives you.

5. Requesting a refund

Send a message to hello@sign2tv.com including the email used at checkout and the purchase date. You'll hear back within two business days and receive a confirmation by email. Contacting us first is quicker than a bank dispute, and we will always put things right.

You may also use this model withdrawal form (EU Directive 2011/83, annex I B). Copy it into an email:

6. If we disagree

If we can't resolve a refund request together, consumers can refer the matter free of charge to the consumer mediator named on our About us page.